Customer service is crucial for the success of a game store.
Nostalgia plays a significant role in the gaming community, and game stores can provide that experience.
Taking the business seriously and staying knowledgeable about the industry is essential for long-term success.
What sets Dynamo Collectibles apart from other game stores?
—Dynamo Collectibles focuses on providing exceptional customer service and creating a nostalgic experience for customers.
How has Mark's background in hospitality influenced his business?
—Mark's background in hospitality has taught him the value of customer service and creating a welcoming atmosphere for customers.
What is the biggest challenge of owning a game store?
—One of the biggest challenges of owning a game store is taking it seriously as a business and staying knowledgeable about the industry.
00:00Mark, the owner of Dynamo Collectibles, shares his journey of building one of the most successful video game stores.
02:23Mark emphasizes the importance of customer service in the game store business and aims to create a nostalgic experience for customers.
06:41Mark discusses the challenges and misconceptions associated with owning a game store.
09:48Mark highlights his background in hospitality and how it has influenced his approach to running the business.
09:36Mark's emphasis on customer service sets Dynamo Collectibles apart from other game stores.
