This article is a summary of a YouTube video "ASUS Zenbook Pro Duo 1 Year Later" by Scooter Media

The Frustrating Experience of Dealing with Asus Customer Service

TLDRAfter my Asus Zenbook Pro Duo laptop broke a month after the warranty expired, I had to deal with atrocious customer service. They charged me $2,700 to fix it without even telling me what was wrong. Unable to get through on the phone or online chat, I decided not to get it fixed. This experience has left me feeling frustrated and I will never buy another Asus product again.

Key insights

😡My Asus Zenbook Pro Duo laptop broke a month after the warranty expired.

🔧Asus customer service charged me $2,700 to fix my laptop without even telling me what was wrong.

🤬I had difficulty getting through to Asus customer service on the phone or online chat.

💸After the frustrating experience, I decided not to get my laptop fixed.

😡I will never buy another Asus product again due to this experience.

Q&A

What happened to your Asus laptop?

It broke a month after the warranty expired.

How much did Asus charge you to fix it?

They charged me $2,700 without even telling me what was wrong.

Were you able to contact Asus customer service?

No, I had difficulty getting through on the phone or online chat.

Did you get your laptop fixed?

No, after the frustrating experience, I decided not to get it fixed.

Will you buy another Asus product in the future?

No, this experience has made me decide not to buy another Asus product again.

Timestamped Summary

00:00I had a frustrating experience dealing with Asus customer service.

03:59My Asus Zenbook Pro Duo laptop broke a month after the warranty expired.

06:31I had difficulty getting through to Asus customer service on the phone or online chat.

09:59After the frustrating experience, I decided not to get my laptop fixed.

10:35This experience has made me decide not to buy another Asus product again.