The Dark Secrets of Dealerships: How They Scam Consumers and Their Own Employees

⚠️Dealerships inflate costs through packs, such as oil changes and maintenance, reducing salespeople's commissions.

💰Commission caps and inflated trade-in values result in lower earnings for salespeople.

🛠️Dealerships charge inflated inspection fees for used cars, further reducing salespeople's commissions.

🤝Salespeople are paid based on gross profits, but dealerships often prioritize their own profits over fair compensation.

💼Unethical practices, such as favoring certain salespeople for deals, create a toxic work environment.

How do dealerships inflate costs?

—Dealerships inflate costs through packs, which cover items like oil changes, maintenance, and warranties. They add these costs to the vehicle price, reducing salespeople's commissions.

How do commission caps affect salespeople?

—Commission caps limit the amount of commission salespeople can earn on a sale, even if the dealership sells the vehicle for a higher price. This reduces their earnings.

What is the impact of inflated trade-in values?

—Dealerships often inflate the trade-in values of vehicles to make customers feel they're getting a better deal. However, this reduces salespeople's commissions as they get paid on the inflated trade-in value rather than the actual value.

Why do dealerships charge inflated inspection fees?

—Dealerships charge high inspection fees for used cars, inflating the cost and reducing salespeople's commissions. Even when they find issues with the car, it becomes an additional cost to the salesperson.

How do unethical practices affect salespeople?

—Unethical practices like favoring certain salespeople for deals create a toxic work environment. Salespeople lose trust in management, affecting their morale and ultimately their performance.

00:00Dealerships not only take advantage of consumers but also scam their own salespeople.

02:23Dealerships inflate costs through packs, such as oil changes and maintenance, reducing salespeople's commissions.

03:45Commission caps and inflated trade-in values result in lower earnings for salespeople.

05:46Dealerships charge inflated inspection fees for used cars, further reducing salespeople's commissions.

06:56Salespeople are paid based on gross profits, but dealerships often prioritize their own profits over fair compensation.