Andaz Mayakoba Resort - A Disappointing Luxury Experience

😕The Andaz Mayakoba Resort in Playa del Carmen left a lot to be desired, with closed facilities and subpar service.

🏖️Although the beach area was beautiful and well-maintained, the resort's remaining open facilities were lacking.

🛏️The rooms at the Andaz Mayakoba Resort were uncomfortable and lacked amenities, such as proper lighting and reliable AC.

🍽️Dining options at the resort were limited, and the prices for food and drinks were high.

💔Overall, the Andaz Mayakoba Resort fell short of expectations and failed to provide a satisfactory luxury experience.

Were all the resort facilities open during the visit?

—No, many of the resort's facilities, including restaurants, the spa, and the kid's club, were closed during the visit.

How was the service at the Andaz Mayakoba Resort?

—The service at the resort was subpar, with issues such as unhelpful staff and unreliable communication.

Were the rooms comfortable and well-equipped?

—The rooms at the Andaz Mayakoba Resort lacked comfort and amenities, including proper lighting and reliable air conditioning.

What were the dining options like at the resort?

—The dining options at the Andaz Mayakoba Resort were limited, and the prices for food and drinks were high.

Would you recommend staying at the Andaz Mayakoba Resort?

—Based on the overall experience, it is not recommended to stay at the Andaz Mayakoba Resort.

00:00The Andaz Mayakoba Resort in Playa del Carmen provided a disappointing luxury experience, with closed facilities and poor service.

14:19The AC in the rooms was unreliable, with the temperature fluctuating and the system frequently turning on and off.

21:17The closed facilities and lack of maintenance in the open areas of the resort were major drawbacks.

24:59Despite receiving compensation, the overall experience at the Andaz Mayakoba Resort was unsatisfactory.